Frequently Asked Questions - FAQs

Please view our Factory Standard – Roadmap to certification.

Click here to access our online services and submit your application form.

Once your application form is submitted, it will be reviewed by MarinTrust. If any comments or revisions are necessary, we will send them back to you before the application is approved and forwarded to your chosen Certification Body.

Please ensure that you follow the instructions carefully and provide accurate information to avoid any delays in processing your application.

If you have any questions or need further assistance, please email us at [email protected].

You can find the requirements for Version 3 of the MarinTrust standard in the downloads section via the following link (click here). 

Please note that although the unit of certification is the production plant, the assessment of species is a necessary prerequisite in order to provide assurance for the responsible sourcing of raw materials used for the production of  marine ingredients. 

The MSC is a fisheries certification standard which allows a fishery to claim that it is “sustainable” following successfully passing a rigorous process to ensure that the fishery has an effective management based on a full ecosystem approach with specific provisions for the management of low tropic level species. MarinTrust is a factory certification standard which ensures responsible manufacturing and raw material sourcing. For whole fish to be assessed as responsible within the MarinTrust standard, they must either come from an MSC certified fishery or from a fishery that has been assessed and approved by independent third party auditors as meeting the MarinTrust standard. The standard is based on the key requirements of the FAO Code of Conduct for Responsible Fisheries.

As a third party certification, MarinTrust cannot provide advice on which of our MarinTrust approved Certification Bodies you should choose. We advise that you contact the Certification Bodies directly to discuss the availability of their auditors and audit costs. You can find the contact details of our approved Certification Bodies via this link.

If you already have MarinTrust certification and need to update your information such as company name, primary contact, invoicing contact, or adding another fish species, simply complete a Scope Extension form available on our online platform via the following link.

Your scope extension request will be reviewed by MarinTrust, and any necessary comments or revisions will be sent back to you before approval. Once approved, it will be submitted to your chosen Certification Body. Please ensure you follow the instructions carefully and provide accurate information to avoid any delays.

Please read the clients transfer procedure if you wish to change Certification Body.

Both MarinTrust and MarinTrust Chain of Custody compliant factories shall now use the same logo: the MarinTrust logo. Click here for the brand guidelines. 

Accepted FIPs and accepted sites under the MarinTrust Improver Programme shall not use the MarinTrust logo. The IP is not a certification programme.

Annual charges can be found on the MarinTrust website via the following link for MarinTrust certification click here, MarinTrust CoC Certification click here and MarinTrust Improver Programme click here.

Cost for MarinTrust whole fish assessments and by-products assessments can be found on the MarinTrust website by clicking here. 

You can pay your invoice through bank transfer, you will find the details on the invoice which will be sent to you by our automated invoicing system Xero to the email addresses you provided to us when filling up the application or scope extension. 

If you notice an error, please contact our billing department immediately at [email protected] , and we will investigate the issue and correct it if needed.

Refunds are issued according to our refund policy. If the refund is approved, you will have two options: receive your refund in full within seven working days or keep the sum as credit for future invoices payments.

Yes, we can issue invoices in different currencies. Please request this when filling up application or scope extension, the prices are in GBP however you can choose to pay using other currencies (USD American Dollars and EURO) the fees on the invoice will reflect the currency exchange.

If you have not received your invoice, please check your spam or junk folder. You can also email us at [email protected].

The due date is shown on your invoice. Typically, payment is due within 14 days of the invoice date unless otherwise specified.

Once payment has been processed, on request, you will receive a confirmation email. You can also check your account status online.

For any further questions, please reach out to our billing department at [email protected].