Frequently Asked Questions – FAQs

Please view our Chain of Custody – Roadmap to certification.

Click here to access our online services and submit your application form.

Once your application form is submitted, it will be reviewed by MarinTrust. If any comments or revisions are necessary, we will send them back to you before the application is approved and forwarded to your chosen Certification Body.

Please ensure that you follow the instructions carefully and provide accurate information to avoid any delays in processing your application.

If you have any questions or need further assistance, please email us at [email protected].

The objective is to demonstrate full traceability of compliant products, from approved raw material sourced from responsibly managed fisheries, to the manufacture and delivery of safe and pure products. This requires full separation and traceability of any certified fishery material from start to finish of the supply chain. If ownership of a CoC certified product is passed to a trader to sell onto an approved buyer, that trader must also gain CoC certification in order to maintain product integrity and an unbroken supply chain.

MarinTrust CoC certified sites are able to claim MarinTrust Chain of Custody certification and use the MarinTrust logo which signifies compliance and commitment to the MarinTrust Programme. All certified and accepted sites under the MarinTrust Programme must sign the relevant Licence Agreement and Claims policy. For more information on claims and logo use please click here.

As a third party certification standard, MarinTrust cannot provide advice on which of our MarinTrust approved Certification Bodies you should choose. We advise that you contact the Certification Bodies directly to discuss the availability of their auditors and audit costs. You can find the contact details of our approved Certification Bodies via this link.

Please visit the MarinTrust Chain of Custody Standard page.

Version 2, the current version of the Standard, is available in the downloads section of this page.

The MarinTrust Identity Preserve Model supports access to the MarinTrust Programme by allowing applicants/certificate holder of the MarinTrust Chain of Custody (CoC) Standard to fund a marine ingredient producer to produce marine ingredients on their behalf.

This model is for only MarinTrust CoC applicants and/or certificate holders.

Please view the guidance page for more information.

Please visit our page of MarinTrust Standard certified sites and MarinTrust Improver Programme accepted sites.

MarinTrust has written a guide to the online application form for new applicants and existing Chain of Custody certificate holders: 

MarinTrust Chain of Custody Standard online form guide

If you have any further questions, please email: [email protected]

If you already have MarinTrust certification and need to update your information such as company name, primary contact, invoicing contact, or adding another fish species, simply complete a Scope Extension form available on our online platform via this link.

Please refer to our guide to the online form if you require assistance.

Your scope extension request will be reviewed by MarinTrust, and any necessary comments or revisions will be sent back to you before approval. Once approved, it will be submitted to your chosen Certification Body. Please ensure you follow the instructions carefully and provide accurate information to avoid any delays.

Please read the clients transfer procedure if you wish to change Certification Body.

Both MarinTrust and MarinTrust Chain of Custody compliant factories shall now use the same logo: the MarinTrust logo. Click here for the brand guidelines. 

Annual charges can be found on the MarinTrust website via the following links for MarinTrust Factory Standard certification, MarinTrust Chain of Custody certification and the MarinTrust Improver Programme.

You can pay your invoice through bank transfer, you will find the details on the invoice which will be sent to you by our automated invoicing system Xero to the email addresses you provided to us when filling up the application or scope extension.

If you notice an error, please contact our billing department immediately at [email protected] , and we will investigate the issue and correct it if needed.

Refunds are issued according to our refund policy. If the refund is approved, you will have two options: receive your refund in full within seven working days or keep the sum as credit for future invoices payments.

Yes, we can issue invoices in different currencies. Please request this when filling up application or scope extension, the prices are in GBP however you can choose to pay using other currencies (USD American Dollars and EURO) the fees on the invoice will reflect the currency exchange.

If you have not received your invoice, please check your spam or junk folder. You can also email us at [email protected].

The due date is shown on your invoice. Typically, payment is due within 14 days of the invoice date unless otherwise specified.

Once payment has been processed, on request, you will receive a confirmation email. You can also check your account status online.

For any further questions, please reach out to our billing department at [email protected].